This website and service provide private online GP consultations delivered by GMC-registered doctors in accordance with UK clinical standards. By using this website and booking a consultation, you agree to the terms below.

Not an Emergency Service

This service is not suitable for medical emergencies.

If you are experiencing a medical emergency, you must:

• Call 999 immediately, or
• Attend your nearest Accident & Emergency (A&E) department

Do not use this service if you have:

• Chest pain
• Difficulty breathing
• Signs of stroke
• Severe bleeding or serious injury
• Loss of consciousness
• Any life-threatening condition

For urgent medical advice (non-emergency), contact NHS 111.

Nature of This Service

Kerala Doctors UK provides remote private GP consultations only.

Our doctors:

• Conduct consultations via video or approved digital systems
• Provide clinical advice based on the information you provide
• May request further information (including images or history) when necessary

A remote consultation has limitations compared to a physical examination.

Clinical Decisions & Treatment

All clinical decisions are made by GMC-registered doctors. 

Treatment, prescriptions, and medical advice are provided only when:

• It is clinically safe to do so
• It is appropriate based on remote assessment
• It complies with UK prescribing and clinical guidelines

We reserve the right to:

• Refuse treatment if it is not clinically appropriate
• Request in-person assessment where necessary
• Refer you to NHS or specialist services

Prescriptions

Prescriptions (where issued) are:

• Based on clinical assessment only
• Subject to UK prescribing regulations
• Sent to UK-registered pharmacies

Certain medications cannot be prescribed via online consultation.

Limitations of Online Consultations

Online GP consultations may not be suitable for:

• Conditions requiring physical examination
• Complex diagnostic cases
• Emergency or rapidly deteriorating symptoms

If the doctor determines that an in-person review is needed, you will be advised accordingly.

No Doctor–Patient Relationship Guarantee

A consultation does not automatically establish an ongoing doctor–patient relationship. 

Ongoing care is provided only where clinically appropriate and agreed.

Multilingual Support

We may offer consultations in:

• English
• Malayalam
• Tamil
• Telugu
• Kannada
• Hindi

Interpreter support may be used where necessary to ensure safe communication.

Data Protection & Privacy

We comply with UK GDPR and data protection laws.

Your information is:

• Stored securely
• Accessed only by authorised clinical staff
• Used solely for providing healthcare services

See our Privacy Policy for full details.

Regulatory Compliance

Kerala Doctors UK operates in accordance with:

• General Medical Council (GMC) standards
• Care Quality Commission (CQC) requirements (where applicable/registered)
• UK clinical governance frameworks

All care is delivered under UK medical regulatory standards.

Misuse of Service

We reserve the right to refuse service if:

• The request is inappropriate for remote consultation
• There is suspected misuse or abuse of the service
• The consultation is deemed unsafe to proceed

Important Notice

By using this service, you acknowledge:

• You understand the limitations of online medical care
• You will seek emergency care when appropriate
• Clinical decisions are made at the discretion of the treating doctor