1. What is Kerala Doctors UK?

Kerala Doctors UK is a CQCregulated online healthcare service offering GP consultations, specialist advice, nurse support, pharmacist reviews, and community wellbeing guidance. We provide safe, culturally sensitive care through video, telephone, and secure digital messaging.

2. How do I book an appointment?

You can book directly through our website. Choose a video or telephone consultation, select a time, and complete payment securely online. You’ll receive confirmation by email or SMS.

3. What conditions can you help with?

We support a wide range of nonemergency health concerns, including:

  • Fever, infections, skin rashes
  • Women’s and men’s health
  • Mental health concerns
  • Chronic disease management (diabetes, BP, asthma, COPD)
  • Medication reviews
  • Child health (nonurgent)
  • Stomach issues, headaches, allergies
  • Lifestyle and wellbeing support
If your symptoms are urgent, we will guide you to NHS emergency care.

4. Do you offer private prescriptions?

Yes. If clinically appropriate, our GP or pharmacist can issue a private prescription during your consultation. We will explain medication options, costs, and pharmacy collection.

5. Can you provide sick notes or medical letters?

Yes. We can issue:

  • Fit notes
  • Sick notes
  • Travel letters
  • Employer letters
  • Referral letters All documents are provided digitally.

6. Can I speak to a specialist consultant?

Yes. We work with consultants who provide nonurgent online advice in areas such as dermatology, cardiology, paediatrics, endocrinology, psychiatry, respiratory medicine, gynaecology, urology, neurology, and more. Specialist input is advisory and follows safe remotecare guidelines.

7. How much does a consultation cost?

Our fees are clearly listed on our website. We also offer:

  • Reducedfee consultations for lowincome patients
  • Pro bono support for individuals facing hardship
If you think you may qualify, please contact us confidentially.

8. How do payments work?

Payments are made securely online through Stripe at the time of booking. You will receive an instant receipt. Refunds follow our Payment & Refund Policy.

9. Is my information kept confidential?

Yes. We use encrypted systems and follow UK GDPR. Your information is private and only shared with other professionals when necessary for your care or safeguarding.

10. Do you offer mental health support?

Yes. Our GPs, mental health practitioners, and wellbeing workers can help with:

  • Anxiety
  • Stress
  • Low mood
  • Sleep issues
  • Cultural wellbeing concerns We also provide safetynetting and referral pathways when needed.

11. Can you help with social or community issues?

Yes. Our social worker team can support you with:

  • Benefits and housing guidance
  • Domestic abuse safety planning
  • Community resource signposting
  • Social care navigation

12. What if my problem is urgent?

Kerala Doctors UK is not an emergency service. If you have severe chest pain, difficulty breathing, collapse, or any urgent symptoms, call 999 immediately.

13. Who can join Kerala Doctors UK as a clinician or volunteer?

We welcome:

  • GPs, nurses, pharmacists, mental health practitioners
  • Specialist consultants offering online advice
  • Social workers, community navigators, wellbeing volunteers
  • Pro bono clinicians and community groups
If you share our values of kindness, dignity, and cultural sensitivity, we’d love to hear from you.

14. How do I contact you?

You can reach us through:

  • Our website contact form
  • Email
  • Telephone
We aim to respond promptly and support you with clarity and compassion.

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